Virtual Concierge Automation

By August 9, 2019 Case Study

Customer: One of the largest real estate providers

Problem Statement

One of the largest Real Estate providers who owns 16 of the largest malls in
Singapore wanted to automate its offline consumer rewards program on mobile
platform to increase the footfall of customers in their malls.

Proposed Solution

Powerup developed a chatbot, supported on Android & iOS devices, on its product
Botzer. The bot integrated with 23 APIs & applications, allowing users to book cabs,
restaurant tables, check parking lots availability & browse through the retailer catalog
in the bot. High reach marketing campaigns are run on the bot through which users
have rewarded star points, which can be redeemed offline at the malls.
The solution helped increase footfall in malls by more than 14% within 3 months of
launch.

Cloud Platform

Azure.

Technologies used

Botzer.

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