HRMS Automation Chatbot

By August 9, 2019 Case Study

Customer: The largest telecom provider in Singapore

Problem Statement

The largest Telecom provider in Singapore has a subscriber base in Asia, Australia &
Africa. They have 25000+ employees who are spread across the globe. It is a
a nightmare for the HR department to respond to employee queries around policies
& real-time updates their HRMS, hosted on Success Factors on SAP.

Proposed Solution

Powerup integrated with Success Factors on SAP & deployed a chatbot on their HR
Central website, which allows their employees to query policies & get real-time
updates on HRMS data. The bot, built on Botzer, also allowed the employees to
apply for leaves & approve pending requests in SAP.

Technologies used


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