HRMS Automation Chatbot

By August 9, 2019 July 31st, 2020 AI Case Study, Azure, Botzer, Case Study, Chatbot, ML

Customer: The largest telecom provider in Singapore

Problem Statement

The customer is one of the largest telecom providers with a subscriber base in Asia, Australia & Africa & have 25000+ employees spread across the globe. It is a nightmare for the HR department to respond to employee queries around policies & real-time updates their HRMS, hosted on Success Factors on SAP. This created a need to have a comprehensive solution to cater to needs across geographies by automate the process for New Hire On-boarding and Leave Application process. This helps solve user request quickly avoiding any delay in response by the HR function through a chatbot which understands the exact user’s questions and answers to it appropriately. It also saves time of the HR team in addressing user issues by just clicks instead of looking for resolutions in the guide.

Proposed Solution

Powerup integrated with Success Factors on SAP & deployed a chatbot on their HR Central website, which allows their employees to query policies & get real-time updates on HRMS data. The bot, built on Botzer, also allowed the employees to apply for leaves & approve pending requests in SAP.

Cloud Platform

Azure.

Technologies used

Botzer.

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