HRMS automation Chatbot

By December 10, 2019 Case Study

About customer

Asia’s leading communications group and provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. It is headquartered in Singapore and has 140 years of operating experience and played a pivotal role in the Singapore’s development as a major communications hub.

Problem Statement

As one of the largest telecom provider with a subscriber base in Asia, Australia & Africa. They have 25000+ employees spread across the globe. It is a nightmare for the HR department to respond to employee queries around policies & real time updates their HRMS, hosted on Success Factors on SAP. This created a need to have a comprehensive solution to cater to needs across geographies by automate the process for New Hire On-boarding and Leave Application process. This helps solve user request quickly, avoiding any delay in response by the HR function through a chatbot, which understands user’s exact questions and answers appropriately. 

The Solution

Powerup integrated with Success Factors on SAP & deployed a chatbot on their HR Central website, which allows their employees to query policies & get real time updates on HRMS data. The bot, built on Botzer, also allowed the employees to apply for leaves & approve pending requests in SAP.

Technologies Used

Botzer platform

 

Demo video

Technical Architecture 

Integration Architecture

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