Customer: India’s leading lending company
A leading lending company from India has seen an increasing number of support calls
to their customer service team, hence they decided to use chatbot capabilities to
bring down the dependency on the human support team to address customer concerns.
Powerup implemented the Botzer.io chatbot platform with Amazon Lex & Polly.
Customer calls get diverted from IVR to the chatbot, which takes customers’
requests as voice input do entity matching, triggers workflows and answers back immediately. The voice engine supports 2 languages today – English & Hindi.
Customers can get details like Statement of Account, EMI tenure, Balance Due etc.
Botzer, Lex, Polly.