Customer service Chatbot

By August 9, 2019 Case Study

Customer: India’s leading lending company

Problem Statement

A leading lending company from India has seen an increasing number of support calls
to their customer service team, hence they decided to use chatbot capabilities to
bring down the dependency on the human support team to address customer concerns.

Proposed Solution

Powerup implemented the chatbot platform with Amazon Lex & Polly.
Customer calls get diverted from IVR to the chatbot, which takes customers’
requests as voice input do entity matching, triggers workflows and answers back immediately. The voice engine supports 2 languages today – English & Hindi.
Customers can get details like Statement of Account, EMI tenure, Balance Due etc.

Cloud Platform


Technologies used

Botzer, Lex, Polly.

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