AI-based solution

By October 25, 2019 AI, Case Study

Customer: A leading food and agri-business company in the world

Problem Statement

One of our client is a leading food and agri-business company in the world was in the process of building an E-Commerce application for their products to ensure global access & availability. They were in need of a solution which gives them complete visibility into their Micro-services & PAAS architecture and track all the application transaction rather than a sampling of them. They also wanted visibility in User Analytics so they can analyse the conversion trends & user behaviour in the context of User Session.

With above complexity they needed a solution that gives them Automated Problem Detection & Root Cause analytics so they can focus on the findings and make the end-user experience smoother rather than investing time in finding the root cause of those problems.

Proposed Solution

After thorough evaluation Powerup recommended the use of an AI-based solution which can automatically analyse all the dependency at micro-services level and can also trace the Root Cause at code-level depth. For this Powerup leverage the capabilities & offerings of Dynatrace APM tool.

The approach

Implementation stage: Powerup implemented Dynatrace by deploying a one agent on the Kubernetes host which initiated monitoring of all the Micro-services. Within a few minutes Dynatrace could automatically discover the Application Topology map with dependencies.

Powerup also integrated Azure PAAS Service with Dynatrace to gain complete visibility in application.

Configuration stage

  1. Management zone: Powerup configured different management zones so different teams can have the visibility of relevant data.
  2. User Tagging: Powerup configured user session tagging, Key User actions and set up the conversion goals to track the revenue over user experience.
  3. Dashboard: Powerup created the all in one dashboard so in single view they can track the User Experience, Application Transactions status, Infrastructure health, API Calls and Problem detection.

Dynatrace applied Dynamic thresholding on all the detected anomalies, Powerup helped customer to understand and analyse the automated detected problems and trace the Root Cause.
Powerup ensures High availability & quick content delivery of application at a global level by managing the PAAS services in HA mode & CDN to ensure quick response.

Cloud platform

AZURE

Technologies used

Dynatrace One Agent, Dynatrace DEM, Kubernetes, AZURE PAAS Services, CDN

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